Read the pulse of your operation. Then rebuild it.
Stratis Pulse Consulting finds exactly where process, technology, and people are losing ground — and re-engineers the system with automation that pays for itself in months, not years.
Typical engagements go live in 4–8 weeks — not a six-month discovery phase.
Results, in the language finance already trusts.
Every engagement is measured the same way it's sold: in dollars, hours, and time-to-value.
Vendor consolidation across 8 platforms
Directed full platform evaluations across eight enterprise vendors serving 1,000+ client systems, restructuring a long-term software commitment and recovering the cost.
In-house order automation
Architected an OCR + LLM extraction workflow that replaced a third-party vendor, cutting the cost per processed order by roughly 74%.
SLA & routing redesign
Re-engineered inquiry routing and SLA ownership, cutting first-response time from six hours to under ninety minutes.
Six Sigma & RPA cost-out (US mortgage servicing)
Applied root-cause analysis and RPA-driven resource optimization across a 180-person, 1.5M+ customer mortgage servicing operation — cutting annual costs by $117K while sustaining CSAT and cutting response time from 8.8 to 3.2 days.
Four stages. One accountable operator.
Most advisory work stops at the recommendation. This doesn't — the same person who diagnoses the problem builds the fix and stays through adoption.
Operational diagnostics
We map the workflow end to end to find exactly where time, money, and service quality are leaking — then rank the fixes by impact, not guesswork.
Vendor & technology evaluation
Build-vs-buy modeling and unbiased platform scoring, so you stop paying for software that isn't earning its keep.
Intelligent automation & AI
Chatbots, CRM workflows, and OCR/LLM extraction pipelines that take over the repetitive work — engineered and shipped by the same person who designed the strategy.
Pipeline & SLA operations
CRM architecture, lead routing, and SLA ownership that keep the gains after the engagement ends — no drift back to old habits.
Capabilities built from running the floor, not advising from the sideline.
Global team & change leadership
Direct experience running distributed teams of 250+ across the US, India, and the Philippines through org redesign and change adoption — not just designing charts, but getting people to work inside them.
AI chatbots & CRM automation
Production-grade chatbots, CRM automations, and workflow prototypes, each shipped with a quantified return before it's called done.
Evidence-based executive framing
Sensitive, high-stakes recommendations built on data first — designed to hold up in the room with finance, ops, and the board.
Order & document processing
OCR and LLM extraction pipelines that replace manual entry and exception-handling with clean, scalable workflows.
Six Sigma quality systems & CoE build-out
Built a Center of Excellence from the ground up — Six Sigma–certified quality frameworks, value-stream mapping, root-cause analysis, and 5-Whys discipline that turn recurring defects into permanent fixes, not one-off saves.
Outsourcing & BPO strategy
22+ years inside BPO operations — mortgage servicing, contact centers, and back-office processing — to help you decide what to keep in-house, what to outsource, and where to source a cost-efficient, quality talent pool.
Built for operations that don't run in one time zone.
22+ years leading operations across North America and South and Southeast Asia — including hands-on leadership of teams of 250 or more in the US, India, and the Philippines. That's the operating model behind every roadmap: built to survive contact with a global team, not just a single head office.
Led by an operator, not a slide-deck strategist.
Resha Singh leads Stratis Pulse Consulting. Her background spans 22+ years of global operations leadership — including running teams of 250 or more across the US, India, and the Philippines — followed by a shift into hands-on AI and automation consulting.
She built a Center of Excellence from scratch, is Six Sigma–certified, and has run quality and process-improvement programs (value-stream mapping, root-cause analysis, 5-Whys) across BPO, mortgage servicing, and contact-center operations. Her experience also spans customer service quality, print and digital pagination, promotional products, and digital marketing — giving her an operator's read on both back-office execution and client-facing delivery.
She personally builds the chatbots, CRM automations, and workflow prototypes she recommends, and prices every engagement against a quantified return. Stratis Pulse Consulting brings that same standard to mid-market companies: executive-level strategy that is also willing to open the hood.
What colleagues and stakeholders say about working with her.
Recommendations from her 22+ years leading operations, Centre of Excellence, and quality programs.
"Resha is a complete package of an effective Operations Leader — she's led multiple teams across Operations, Centre of Excellence, Quality, and Innovation, and always excelled. I would highly recommend her any day."
— Valerian D'Souza, Country Head, Global Operations (managed Resha directly, 2014–2024)
"Resha is one of those rare leaders who deeply understands what drives teams to success. Under her leadership, business processes have turned profitable while maintaining an impressive 99%+ quality standard."
— Brand Design Consultant, colleague at AffinityX
"I've had the opportunity to work with Resha and have always been impressed by her leadership, clarity of thought, and ability to drive meaningful change."
— Patrick Mullen, SVP, Digital Operations
"Resha is one of the finest leaders I have worked with. She demonstrates excellent customer centricity — her focus is always on what's best for the customer."
— Zahid Hussain, Senior Leader, Lean Six Sigma Black Belt
Ready to see where your operation is losing ground?
Tell us a bit about your operation and we'll get back to you directly — no deck, just the diagnosis.
Prefer email? Write directly to Reshha490@gmail.com.